Terms & Conditions

Preamble

Welcome to Luzan.com.sa, this website (the “Website”) is provided by Luzan store (“We” or “US”) as a service to our customers.

Please note that your use of the Website service constitutes your unconditional agreement to follow and be bound by these terms and conditions (the “Terms and Conditions”).

We reserve the right to change the Terms and Conditions at any time. Any such changes will take effect when posted on the Website.

It is your responsibility to read the Terms and Conditions on each occasion you use this Website and your continued use of the Website shall signify your acceptance to be bound by the latest Terms and Conditions.
If you do not agree to (or cannot comply with) any of the Terms and Conditions, do not use this Website.

All the Information (as defined below) provided must be accurate. Providing any inaccurate Information constitutes a breach of these Terms and Conditions. By confirming your purchase at the end of the checkout process, you agree to accept and pay for the item(s) requested.

If you are not a customer, you confirm that you have authority to bind any business.

Cancellation

We understand that situations may arise where an order needs to be canceled. Our cancellation process is designed to ensure fairness and transparency while adhering to the terms of the payment method used. Please note that we reserve the right, at our sole discretion, to cancel or refuse any order for any reason.

For your convenience, orders with certain payment methods are only charged once payment authorization is confirmed, and the order details are verified for accuracy.

Situations Leading to Cancellation

Orders may be canceled in the following scenarios:

  • Payment Issues: If payment authorization cannot be completed successfully.
  • Inaccuracies or Errors: Errors in product or pricing information that render the order invalid.
  • Inventory Limitations: Insufficient stock or restrictions on quantities available for purchase.
  • Verification Issues: If additional information or verification is required to process the order and such information is not provided in a timely manner.

If any of these issues arise, we will notify you promptly.

Payment Method-Specific Cancellation Process

  1. Cash Finance
    • Orders with Pending payment status may be canceled without charge.
    • Orders with Completed payment status cannot be canceled to maintain financial integrity.
    • Once the order is marked as In-Progress, cancellations are no longer possible.

Website Security

You are prohibited from violating the security of the Website, including, without limitation,

(a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access;
(b) attempting to probe, scan or test the exposure of a system or network or to breach security or authentication measures without proper authorization;
(c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Website, overloading, flooding, spamming, mail bombing or crashing;
(d) sending unsolicited email, including promotions and/or advertising of products or services.

Violations of system or network security may result in civil or criminal liability. We will investigate such violations and prosecute users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Website or any activity being conducted on this Website. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Website other than the search engine and search agents available from us on this Website.

Access to the Website may be occasionally restricted to allow for repair, maintenance or the introduction of new facilities or services.

Terms of Use

The Website can be used only by persons who can form legally binding contracts under applicable law. Persons who are incompetent to contract are not eligible to use the Website. If your age is below that of 18 years your parents or legal guardians can transact on behalf of you if they are registered users/members. We reserve the right to terminate your registration and refuse to provide you with access to the Website if We discover that you are under the age of 18 years.

The Website cannot be accessed to persons whose registration has been suspended or terminated by us for any reason whatsoever. Those who choose to access this Website from outside the SAUDI ARABIA are responsible for compliance with local laws if and to the extent local laws are applicable. We will Sell the products only within the KSA and will not be liable for any claims relating to any products ordered from outside its jurisdiction.

Registration Process

The information (the “Information”) provided from your end will be protected in accordance with our Privacy Policy. If you use the Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

We assume no liability to any person for any loss or damage which may arise as a result of any failure by you in protecting your password or account. Any suspicious activities on your account shall be notified to us by contacting us immediately through the address provided below. If we have reason to believe that there is likely to be a breach of security or misuse of the Website, we may require you to change your password or we may suspend your account without any liability to us.

Product’s Pricing

Errors may occur in the process of providing product and pricing information by the Website. We cannot confirm the price of a product except after ordering. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, We shall have the right, at our sole discretion, to either contact you for instructions or cancel your order and notify you of such cancellation.

In the event that the Website accepts your order, the same shall be debited to your credit card account and duly notified to you by email. The payment may be processed prior to our dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit/debit card account. No cash disbursement shall be made under any condition whatsoever.

Prices and availability are subject to change without any prior notice. Further, description/performance of products stated against each are based on the catalog and technical literature printed by the manufacturers/agent. Therefore, the write-up provided against each product is not that of ours and subject to change without prior notice.

All customers will be charged in SAUDI RIYAL and differences between approximation in any foreign currency and actual billing price on the customer's credit card bill is probably attributable to different credit card companies charging different exchange rates.

Redemption of Luzan.com coupon (Where Applicable)

In the event that a customer is allowed to redeem a Luzan.com coupon through the Website, that coupon will be redeemed for full amount only, and no partial redemption is allowed.

Order Acceptance

We reserve the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever. Limitations on quantities available for purchase inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud are some situations that may result in the order being canceled, additional verifications or information may be requested before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit/debit card has been charged, the said amount will be reversed back in your credit/debit card account. No cash disbursement shall be made under any condition whatsoever.

It is the responsibility of the customer to ensure that they are present at time of delivery.

Quantity Limits and Dealer Sales

We reserve the right, at our sole discretion, to limit the quantity of items purchased per person, or per order. The said limitations may be applicable to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied. We also reserve the right, at its sole discretion, to prohibit sales to dealers or resellers. For purposes of these Terms and Conditions, reselling shall be defined as purchasing or intending to purchase any product(s) from Luzan.com for the purpose of engaging in a commercial sale of that same product(s) with a third party.

Credit/Debit Card Information

We reserve the right to refuse to accept the Credit/Debit Card or, in such case the transaction is accepted, cancel the transaction, at our sole discretion, as part of our own fraud detection program.

The Credit/Debit card details provided by you for benefiting from the services on the Website will be truthful, valid and accurate and you shall use the Credit/Debit card which is lawfully owned by you, i.e. in a Credit/Debit card transaction, you must use your own Credit/Debit card. The said information will not be utilized and shared by us with any of the third parties unless required for fraud verifications or by law, regulation or court order. We will not be liable for any Credit/Debit card fraud. The liability for use of a card fraudulently will be on you and the responsibility to prove otherwise shall be exclusively on you.

Unlawful Transactions

We reserve the right to recover the cost of products, collection charges and lawyers’ fees from persons using the Website fraudulently. We reserve the right to initiate legal proceedings against such persons for fraudulent use of the Website and any other unlawful acts or omissions in breach of these Terms and Conditions.

Privacy Policy

Use of the Website is also governed by our Privacy Policy, which can be found at www.luzan.com.sa and is incorporated herein by reference.

Disclaimer of Warranties and Limitation of Liability

You expressly understand and agree that your use of the Website is at your sole risk. The Website is provided on an “as is” and “as available” basis. We make no warranty that:
- Your requirements will be met
- The Website will be uninterrupted, timely, secure, or error-free
- The results that may be obtained from the use of the Website will be accurate or reliable
- The quality of any products, services, information, or other material purchased or obtained by you through the Website will meet your expectations.

You agree that we shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses (even if we have been advised of the possibility of such damages), resulting from:
- The use or the inability to use the Website
- The cost of obtaining substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Website
- Unauthorized access to or alteration of your transmissions or data
- Statements or conduct of any third party on the Website
- Any other matter relating to the Website.

The limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction.

Indemnification

You agree to indemnify, defend, and hold harmless Luzan store, its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these Terms and Conditions or any activity related to your account (including negligent or wrongful conduct).

Third-Party Links

This Website may contain links to third-party websites that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that we shall not be liable for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites. We encourage you to be aware when you leave our Website and to read the terms and conditions and privacy policy of each other website that you visit.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of KSA without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of KSA.

Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at: info@luzan.com.sa